Question 1

Do you take drop-ins?

Accepted Answer

No. Drop-in appointments will not be accepted under any circumstances. As this is a home-based practice, we ask that you do not visit any time other than a scheduled appointment.

Bookings can be made online or via email.

Question 2

Are you a registered massage therapist? What's the difference between an RMT and other kinds of massage?

Accepted Answer

Yes. All massage appointments made at Trailhead are with a Registered Massage Therapist in good standing with the College of Massage Therapists of British Columbia (CMTBC).

RMTs need to meet strict requirements for education and ethical conduct. 
Other people providing massage are not regulated in any way in terms of knowledge, experience, training, or conduct. Additionally, they are not generally able to bill to extended benefits/3rd party insurance.

Question 3

Can massage therapy help me?

Accepted Answer

That is a very complex question that does not have a single answer. Massage therapy has a great deal of benefits that can help many people. If you have a specific issue you'd like help with, please feel free to contact us. We would be happy to chat about how we might be able to help. Even if it's something beyond our scope, we may be able to point you in the right direction.

Question 4

Do I need a referral for massage therapy?

Accepted Answer

No referral or doctor's note is required to make an appointment. Depending on your insurance provider, you may need to see a medical doctor for a note to give to your insurance provider for coverage.

Question 5

It is my first appointment - what do I need to know?

Accepted Answer

Welcome! A first appointment can be daunting for some, so please read the following and feel free to ask any additional questions not already answered:

-We require some basic patient information. Please ensure your intake form is complete before arriving for your appointment
-Your massage therapy appointment time includes the following: interview/assessment, hands-on treatment time, and some time at the end for reassessment/advice for stretching or strengthening exercises. 
-You can undress to your level of comfort. Skin-to-skin is typical to allow the use for oil and other techniques, but we are able to work around your level of comfort - whatever that might be.
-You will be covered by a sheet and a blanket, only revealing the areas that are being worked on by the therapist.
-The therapist will check in with you with regards to pressure. Please feel free to speak up if it's too much pressure (or too little).
-If at any time you feel uncomfortable, please inform the therapist. They will do their best to ensure a safe and comfortable treatment environment.

Question 6

How long are your massage therapy appointments?

Accepted Answer

Appointments are currently limited to 60 minutes in duration. Longer or shorter appointments may be made available to accommodate individuals with specific medical requirements at the discretion of the therapist.

Question 7

How early should I arrive?

Accepted Answer

Please try to show up 5 minutes before your appointment time. Arriving too early may be disruptive to others.
If it is your first appointment, please ensure your intake form has been filled out and submitted before your arrival.

Question 8

I have another question not answered here...

Accepted Answer

Please feel free to get in touch with us directly regarding any additional questions. We're happy to try to answer whatever questions you might have!

FAQ